All Bookings are Subject to the following cancellation policy.
PLEASE UNDERSTAND & INFORM VENDORS WHEN BOOKING A JOB.
At Urban Creative Marketing, we take great pride in delivering exceptional real estate marketing services through precise scheduling and dedicated time allocation for each booking. Our commitment to quality means that every job is carefully planned, ensuring that our photographers and videographers can provide the best possible results.
When a booking is made, a specific time slot is reserved exclusively for that client, and our team prepares accordingly—whether it’s scheduling the right professionals, setting up equipment, or planning the logistics of the shoot. Last-minute cancellations cause significant disruptions, not only impacting our business operations but also limiting opportunities for other clients who may have needed that time slot.
Many agencies do not have access to the high-end services we provide, and our resources are allocated with precision. When a client cancels within 24 hours, it creates an unfillable gap in our schedule, leading to lost revenue, inefficiencies, and logistical challenges. This policy is in place to ensure that our team’s time, expertise, and resources are respected and valued, just as we respect and value our clients’ commitment to their marketing goals.
We understand that unexpected circumstances arise, and we always strive to be as accommodating as possible. However, our cancellation policy is essential to maintaining fairness, efficiency, and a high standard of service for all of our clients.
Cancellation Terms
Extreme weather events, including heavy rain, are exempt from this policy.
By confirming a booking via phone, email, text message, or any other means, you are automatically agreeing to these terms.
To avoid a cancellation fee, clients must provide written notice of cancellation via email more than 24 hours prior to the scheduled booking time during business hours (Monday–Friday, excluding weekends and public holidays).
Saturdays and Sundays are not included as part of the 24-hour notice period.
Cancellations made within 24 hours of the scheduled booking will incur a cancellation fee of 50% of the total booking cost.
Why Do We Charge a Cancellation Fee?
1. Time Reserved is Time Lost
When you book a service with us, our team commits to that time slot, meaning we turn away other potential clients for the same period. A late cancellation makes it nearly impossible to rebook that slot, resulting in an irrecoverable loss of business.
2. Operational Efficiency & Planning
Our services require careful preparation, from coordinating photographers and videographers to planning shoot logistics and ensuring equipment is ready. A last-minute cancellation wastes resources and disrupts workflows, affecting not only our team but also other clients who rely on timely service.
3. Respect for Professional Commitment
Our team of professionals provides a highly specialized service that requires meticulous attention to detail. Many agencies do not have access to the level of digital marketing we produce, and our ability to deliver these services relies on a well-structured schedule. By enforcing a cancellation policy, we ensure that our business remains viable, professional, and committed to excellence.
4. Maintaining Industry Standards
In the real estate marketing industry, last-minute cancellations are costly—not just for us but for the entire ecosystem involved in the sales process. A strict cancellation policy ensures that our time and expertise are respected, allowing us to maintain the high-quality standards that set us apart.
5. Encouraging Accountability
When a client books a service, they are making a commitment to their marketing strategy. Our policy encourages professionalism, ensuring that bookings are made with intention and responsibility.
A Commitment to Fairness & Excellence
At Urban Creative Marketing, our goal is to provide seamless, high-quality marketing solutions for real estate professionals. We do not overbook or rush jobs—every client gets our full attention. This policy is designed to protect the integrity of our service, maintain operational efficiency, and ensure fairness for all parties involved.
We appreciate your understanding and cooperation in adhering to this policy, allowing us to continue delivering outstanding marketing services with professionalism and reliability.
