Frequently Asked Questions
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Property Photographs, Floor Plans, Drone Photographs and Site Plans
Delivery is within 24 hours from the original booking time. (Excluding Saturdays and Sundays)Property Videos
Typically 36-48 hours from the original booking time. This extra time is required to ensure that all of the videos we produce are at the maximum quality. (Excluding Saturdays and Sundays)Twilight Photos and/or Twilight Video
Delivery is anywhere from 24-36 hours if the original appointment is after 6.00PM. (Excluding Saturdays and Sundays) -
Bookings can be made via our website using our booking form or you can contact us via Email or Phone. Please note, the job is not guarunteed unless we have contacted you back to confirm.
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Contact us directly to discuss billing and account information. We provide marketing for a vast range of Real Estate companies that are different sizes and can create a billing structure that can work the best for all involved. We also can directly bill Vendors (home owners) for marketing if required.
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Drones can not be flown in some locations if they are in line with controlled airport runways due to geofencing. At times, these locations can change without warning and we may only be aware once we attempt to fly the drone. Breach of this can result in large penalties from the Civil Aviation Authority.
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Key collection fees start from $30 (inc GST) based on the distance between the key collection address and the property address, and include key return.
The key collection fee applies when the key collection address is more than 5km from the property.
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Urban Creative Marketing relies on a structured schedule to deliver high-quality results for all our clients. To maintain our team’s efficiency and fairness across all bookings, we require at least 24 business hours' notice for any cancellations or rescheduling requests.
Please note that fees apply to any changes made outside of this window, unless otherwise agreed upon in writing or necessitated by extreme weather conditions.
Cancellations within 24 business hours of the scheduled time: 50% of the booking fee.
Cancellations on arrival or due to lack of property access: 75% of the booking fee plus any applicable travel costs.
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All photographs, floor plans, and video content created by Urban Creative Marketing are protected under the Copyright Act 1968 (Cth).
If you would like to re-use any of this content for future marketing purposes, please complete the Re-Licensing Request Form.
Using our content without a valid licence constitutes a breach of the Copyright Act 1968 (Cth) and may result in legal action.
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Yes, a travel fee will apply depending on the job location. Any properties that are located far north or south, or properties in a rural area will incur a travel charge. Contact us to find out more.
Who owns the photos, video, floorplan or other content made by urban creative?
Copyright of all images remains with URBAN CREATIVE MARKETING under any and all circumstances with no exceptions. They do not belong to the Vendor or Agent.
Photos can only be used by the original agent for the original marketing campaign, purpose of selling the property.
Any remuneration is paid for urban creative’s services and not for the purchase of the photos.
Photos are not to be passed onto any other Agent / Vendor without the permission of urban creative.
The vendor/property owner or Real Estate Office DOES NOT own copyright of the photos and are not to re-use them to re-sell/rent the property without paying a fee.
If the vendor wishes to use the photos, sole ownership can be purchased from urban creative.
If the current/new owner of a property wishes to use the photos to rent the property a fee will need to be paid to re-licence the photos again.