Frequently asked questions
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Where are you located?
We are based in the inner northern suburbs of adelaide,south australia but we service all areas across the state.
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How can I book in a job?
Bookings can be made via our website using our booking form or you can contact us via Email or Phone. Please note, the job is not guarunteed unless we have contacted you back to confirm.
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How can I cancel a booking?
Cancelling is no problem, although we do reccomend you advise us as early as possible! Please note, any cancellations within 24 hours of the original booking time may incur a fee.
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Can you provide signboards and print media?
Although this isn’t part of our core services we have a range of companies we work with that we can refer you to.
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How do I pay you?
Contact us directly to discuss billing and account information. We provide marketing for a vast range of Real Estate companies that are different sizes and can create a billing structure that can work the best for all involved. We also can directly bill Vendors (home owners) for marketing if required.
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Something has gone wrong and I'd like to make a complaint
Mistakes happen, we are certianly not immune to making mistakes, we are humans after all! Please contact us directly.
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When will I receive the completed job?
The turnaround time for a standard photoshoot is typically the close of business (5pm) the following business day depending on our workload, however, we have found that the average time is between 9am and 11am the day after the photoshoot. The only time whereby this may be delayed is when virtual furniture is being added into photographs, or significant virtual de-cluttering is taking place.
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I want some adjustments to a photo, can you help?
Please send us an email or use the contact form to let us know if theres something you would like adjusted in a photograph. Please note, a fee will be incurred depending on the request and what needs to be edited out or adjusted.
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There is an error on my floorplan, can you fix it?
Mistakes happen — we advise our clients to ensure before printing any brochures, publishing online or signboards that you have thoroughly checked over the floor plan before publishing.Additional charges may occur for more than 1 revision if everything is not picked up the first go.
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Can you take drone photos/video of the property?
CASA (Civil Aviation Safety Authority) have strict laws and regulations in place which govern the use of Drones throughout Australia. Some aeras we can’t actually take off because it is within the vicinity of a flight path or Airport.
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How long does it take to get the property video back?
Depending on the type of video we are producing for you and the type of property we are filming, typically 80% of the videos we make will be ready for you the morning of next business day. However, for bespoke style videos and larger properties it may be by the close of business the next business day. In the very unlikely event, we’ll let you know if there is any significant delays.
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Do you charge a travel fee?
Yes, a travel fee will apply depending on the job location. Any properties that are located far north or south, or properties in a rural area will incur a travel charge.
Who owns the photos, video, floorplan or other content made by urban creative?
Copyright of all images remains with urban creative under any and all circumstances with no exceptions, not with the Vendor or Agent.
Photos can only be used by the original agent for the original marketing campaign, purpose of selling the property.
Any remuneration is paid for urban creative’s services and not for the purchase of the photos.
Photos are not to be passed onto any other Agent / Vendor without the permission of urban creative.
The vendor/property owner or Real Estate Office DOES NOT own copyright of the photos and are not to re-use them to re-sell/rent the property without paying a fee.
If the vendor wishes to use the photos, sole ownership can be purchased from urban creative.
If the current/new owner of a property wishes to use the photos to rent the property a fee will need to be paid to re-licence the photos again.